DISCLOSURES

Summer Installs

During the summer months we highly discourage outside balloon installs. If you want balloons outs we will install for you but we cannot control any factors such as balloons popping or installs falling down. We will not return to fix your install if this happens.

Cancellation Policy

Should you need to cancel your order, you must submit your cancellation in writing (email is permitted) a full (3) business days before the day of your install.

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If you do not adhere to this cancellation policy, the full invoice amount will be due the day of your planned install.

All deposits are final.

Should you need to cancel your order, you will not be refunded your deposit.

Product & services

We cannot guarantee the lifespan of your balloons after they are picked up/delivered. All balloon sales are final sale. 

Balloons are, by nature, temporary items: Although we use only the finest quality balloons, some balloons will occasionally deflate sooner than expected and will also be adversely affected by wind, rain, rough handling, sunlight and other uncontrollable factors.

Incident Clause

Rich Balloons is not responsible for accidental injuries that may occur after any installation has been completed. If you see any hazard while we are there or after we have left, please notify us immediately by email or phone.

Deposits & Final Payment

We require 50% of your total as a deposit. All deposits are final.
Any client who pays in full, 50% of their overall total is considered a deposits.

All deposits are non-refundable.

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Final payment is due one week before your install date. If final payment is not rendered, you will forfeit your deposit and your install will not be delivered.

Weather Clause 

In the event that the weather become an issue for your event, client’s may have a “raincheck” if they contact 48 hours prior to their install.

Should a client not have an alternative weather plan on file and does not contact us within 48 hours prior, full payment for the project will be due.

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After we have has installed, we are not responsible for natural conditions that may affect the balloons (cold, heat, wind, rain, sleet, snow, hail, etc.)